Assertive Communication

Course Content

Defining and recognising assertive behaviour – what are the benefits to you and others of using assertive behaviour?

• Developing your personal impact – using confident body language
• Standing your ground
• Giving and receiving criticism
• Broken record technique
• Disarming anger
• Making requests confidently
• Saying ‘No’ when appropriate
• Thinking assertively – your rights and beliefs

How it can be delivered?

One day course giving participants the opportunity to practice some of the techniques and address their own issues.

Who should participate?

Anyone wishing to develop their personal impact when dealing with others. Those who wish to gain greater confidence and control over their working and personal lives.

Maximising Your Effectiveness (A development course for administrative staff)

Course Content

• Clarifying your role and responsibilities as an administrator
• Organising to achieve your objectives
• Presenting your case confidently at meetings
• Strategies for managing change

How it can be delivered?

This course is offered over two separate days and participants are required to work on a case study between the two sessions and present back their findings on day 2. Maximum of 12 participants.

Benefits to the organisation

Effective Administrators who are able to provide a proactive service to their department and organisation.

Promote Yourself

Course Content

• Preparing a career plan
• Identifying your strengths & weaknesses
• Writing a persuasive CV
• Preparing for a job interview
• Identifying ways that you can raise your profile within your organisation

How it can be delivered?

Practical 1 day course.

Benefits to the organisation

Staff who are clear about their career path within the organisation and the skills they need to develop. Clear development and progression opportunities within the organisation.

Who should participate?

Anyone wishing to review their career and make plans to achieve their career goals.

Managing Time to Achieve Your Objectives

Course Content

• Personal time log analysis
• Managing your time to achieve your objectives
• Plans to achieve your priorities
• Does your personality get in the way?
• Skills of successful delegation
• Identifying what you can do to make your meetings shorter

How can it be delivered?

One day course includes analysis of a personal time log that participants keep before attending the training day. Ideally delivered to between 6-12 delegates.

Benefits to the organisation

Good time management and delegation will enable employees to contribute more effectively towards the goals of the organisation. Staff are more organised and effective.

Contact Us

Emma Welch
Short Course Officer
Email: Click here to contact Emma Welch
Telephone: +44 (0)1952 815300