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    Staff Directory

    Mr Clive Wells


    Service Delivery Manager

    Photograph of Clive

    Manager of the IS Department's Service Delivery Team, managing the four team functions of:

    • Service Desk
    • Technical Development and Support
    • Audio Video and Teaching Areas
    • Business Technology Advocacy and Training
    • IT training and Microsoft Academy

    Areas of expertise within IS:

    • PRINCE2® Practitioner certificate in Project Management
    • Management of Risk
    • Expert in IT Service Management - ITIL
    • ISO 20000 - International IT Service Management standard
    • Service Desk Manager  (Higher Mastery) - SDI
    • COBIT 5 - Goverance and Management of Enterprise IT
    • IT Service Strategy - ITIL
    • IT Service Design - ITIL
    • IT Service Transition - ITIL
    • IT Service Operation - ITIL
    • IT Continual Service Improvement - ITIL
    • Specialist in Change Management - BCS
    • Specialist in Problem Management - BCS
    • Specialist in Service Level Management - BCS
    • Specialist in Service Desk and Incident Management - BCS
    • Service Catalogue Practitioner -APMG

    Professional Memberships

    • Chartered Management Institute
    • Briitish Computer Society
    • IT Service Management Forum

    Department: Information Services

    Tel: 01952 815458

    Office: LF7 Bamford Library

    Additional Information


    • Project Management
    • Business Relationship Management
    • Service Portfolio Management
    • Service/Business/Request Catalogue Management
    • Knowledge Management
    • Change Management
    • Incident Management
    • Problem Management
    • Access Management
    • Event Management
    • Service Delivery Management



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