Skip to main content
Harper Adams University logo

    Staff Directory

    Mr Clive Wells

    MBCS

    Service Delivery Manager

    Photograph of Clive

    Manager of the IS Department's Service Delivery Team, managing the four team functions of:

    • Service Desk
    • Technical Development and Support
    • Audio Video and Teaching Areas
    • Business Technology Advocacy and Training
    • IT training and Microsoft Academy

    Areas of expertise within IS:

    • PRINCE2® Practitioner certificate in Project Management
    • Management of Risk
    • Expert in IT Service Management - ITIL
    • ISO 20000 - International IT Service Management standard
    • Service Desk Manager  (Higher Mastery) - SDI
    • COBIT 5 - Goverance and Management of Enterprise IT
    • IT Service Strategy - ITIL
    • IT Service Design - ITIL
    • IT Service Transition - ITIL
    • IT Service Operation - ITIL
    • IT Continual Service Improvement - ITIL
    • Specialist in Change Management - BCS
    • Specialist in Problem Management - BCS
    • Specialist in Service Level Management - BCS
    • Specialist in Service Desk and Incident Management - BCS
    • Service Catalogue Practitioner -APMG

    Professional Memberships

    • Chartered Management Institute
    • Briitish Computer Society
    • IT Service Management Forum

    Department: Information Services

    Tel: 01952 815458

    Office: LF7 Bamford Library

    Additional Information

    Roles:

    • Project Management
    • Business Relationship Management
    • Service Portfolio Management
    • Service/Business/Request Catalogue Management
    • Knowledge Management
    • Change Management
    • Incident Management
    • Problem Management
    • Access Management
    • Event Management
    • Service Delivery Management

    Contact

    Enquiry

    Cookies on the Harper Adams University website

    We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the website. However, you can change your cookie settings at any time.