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Photograph of Clive
Staff Directory

Mr Clive Wells


Service Delivery Manager

Manager of the IS Department's Service Delivery Team, managing the four team functions of:

  • Service Desk
  • Technical Development and Support
  • Audio Video and Teaching Areas
  • Business Technology Advocacy and Training
  • IT training and Microsoft Academy

Areas of expertise within IS:

  • PRINCE2® Practitioner certificate in Project Management
  • Management of Risk
  • Expert in IT Service Management - ITIL
  • ISO 20000 - International IT Service Management standard
  • Service Desk Manager  (Higher Mastery) - SDI
  • COBIT 5 - Goverance and Management of Enterprise IT
  • IT Service Strategy - ITIL
  • IT Service Design - ITIL
  • IT Service Transition - ITIL
  • IT Service Operation - ITIL
  • IT Continual Service Improvement - ITIL
  • Specialist in Change Management - BCS
  • Specialist in Problem Management - BCS
  • Specialist in Service Level Management - BCS
  • Specialist in Service Desk and Incident Management - BCS
  • Service Catalogue Practitioner -APMG

Professional Memberships

  • Chartered Management Institute
  • Briitish Computer Society
  • IT Service Management Forum

Department: Information Services

Tel: 01952 815458

Office: LF7 Bamford Library

Additional Information


  • Project Management
  • Business Relationship Management
  • Service Portfolio Management
  • Service/Business/Request Catalogue Management
  • Knowledge Management
  • Change Management
  • Incident Management
  • Problem Management
  • Access Management
  • Event Management
  • Service Delivery Management



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