Manager of the IS Department's Service Delivery Team, managing the four team functions of:
- Service Desk
- Technical Development and Support
- Audio Video and Teaching Areas
- Business Technology Advocacy and Training
- IT training and Microsoft Academy
Areas of expertise within IS:
- PRINCE2® Practitioner certificate in Project Management
- Management of Risk
- Expert in IT Service Management - ITIL
- ISO 20000 - International IT Service Management standard
- Service Desk Manager (Higher Mastery) - SDI
- COBIT 5 - Goverance and Management of Enterprise IT
- IT Service Strategy - ITIL
- IT Service Design - ITIL
- IT Service Transition - ITIL
- IT Service Operation - ITIL
- IT Continual Service Improvement - ITIL
- Specialist in Change Management - BCS
- Specialist in Problem Management - BCS
- Specialist in Service Level Management - BCS
- Specialist in Service Desk and Incident Management - BCS
- Service Catalogue Practitioner -APMG
Professional Memberships
- Chartered Management Institute
- Briitish Computer Society
- IT Service Management Forum
Additional Information
Roles:
- Project Management
- Business Relationship Management
- Service Portfolio Management
- Service/Business/Request Catalogue Management
- Knowledge Management
- Change Management
- Incident Management
- Problem Management
- Access Management
- Event Management
- Service Delivery Management
Contact
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