If you have a book on loan and it fails to renew because someone else has requested it, you have had it for nearly 6 months (2 months for external members and short course students) or you are nearing the end of your Library membership you will receive an email to inform you of this and of the date the item is due. Please return the item by this date to avoid a fine.
If you have a book on loan with a request for it means it can not be auto-renewed. You have a week to return a requested item to us. You will receive an email notifying you the book has been requested and can not be renewed. The fine will only be applied if you do not return it and it is overdue.
If you have a book that is more than 6 weeks overdue, it will automatically incur a £50 replacement charge & the item will be recorded as lost.
If you have outstanding fines of £10 or more, you will not be allowed to borrow or renew items until this fine is paid.
You can pay your fines online using a credit or debit card via your HOLLY account. If you don't have any outstanding fines or charges, you cannot credit your account.
You can check what books you have on loan by logging into My library account.There is a quick link to this from the library home page. You login using your normal Harper login details
If you have any problems with the items you have on loan please do talk to us or email us firstname.lastname@example.org.
If all the loanable copies of an item are on loan you may request or place a hold on a copy so that you are in the queue to receive one when it is returned.
To place a hold or request, find the item by using the Books or more option on HOLLY then click on the Request link and follow the instructions. You need to log in to request a book using your normal Harper login details.
When the item is available you will receive an e-mail saying the item is waiting for collection from the Hold Shelves by the Welcome Desk. Requested items are kept for you for three days. If you no longer need an item you have requested please either let us know at the Welcome Desk or you can cancel the hold by logging into My library account. If you are a distance learner or off campus postgrad and are unable to pick up the item, please reply to the email asking for it to be posted out.
You can let us know if there is a book we do not have enough copies of, or if you have seen a book that you think the library should have, by emailing or by using our online stock suggestion form. We welcome suggestions from both staff and students.
If you lose a book please tell us as soon as possible. If the item cannot be found, you will be billed for a replacement copy.