Service Desk

Getting help

Email: servicedesk@harper-adams.ac.uk
Phone: 01952 815555
Internal phone:  ext 5555
Location: First floor of the Bamford Library

Online self service
Use the online self service to report IT issues or to request a new item or service.

Opening times
Term-time
0845 – 2200 Mon – Fri
1000 – 1700 Sat - Sun

Vacation
0845 – 1700 Mon – Fri

 

Assistance with absolutely anything AV or IT-related is available throughout most of the university day from staff at the Servicedesk.  It’s a one-stop-shop to help our staff, students and visitors get the very best out of our systems.  If we don’t know, then we’ll know someone who does know...

We can help with:

  • Using our software, equipment and facilities
  • Sorting out faults and problems
  • Referring our students and staff to good sources to purchase
  • PCs, laptops, notebooks, and tablets, usually at discounted rates
  • Referring our students and staff to good sources to obtain computer software, often at special academic licensing rates
  • Exploring ways that IT may be able to help you individually  with your everyday work or study
  • Arranging face-to-face training sessions for groups of users
  • Giving you access to online training materials for common software applications
  • Offering test facilities for accredited courses such as those through Microsoft Academy

You can drop by to discuss this in person, make an appointment, or contact us anytime by phone or email.